careers

Manage and enhance the delivery of IT Application services to the business. Oversee the work of internal and external resources to ensure the organisations IT needs are being met.  Act as a key point of contact for the business and look at ways of evolving services and providing innovative solutions through technology.

• Make sure IT Applications are stable and availability is within defined parameters.
• Specify and  implement new applications  and enhancements to existing applications.
• Ensure SLA's are met and agreed deliverables and reports are provided.

• Minimum of Bachelor degree in Computer Science/Information Technology
• High level of technical knowledge in either CRM or ERP
• Second level ITIL qualifications, Project Management
• At least 10 years experience in IT
• A minimum of 5 years managing delivery of Oracle ERP/Seibel CRM in a medium to large environment.
• Will have experience dealing with outsourced service providers
• Effectively communicate relevant IT information to the business and work with colleagues to identify needs and evaluate solutions and strategies.

• Ensure the IT department (Internal & External) is well informed of changes and relevant events within the company.

• Manage expectations and communicate timelines and deliverables effectively to involved parties.

• Handle difficult situations directly, using appropriate discretion and respect for the individual.

Full time