Operations Officer - UAE National

Role Purpose

  • Operations officer will handle all production projects service requests and Report to Head GTS for the progress of the production projects.
  • He will be the key relationship point to co-ordinate with Customers and all internal GTS functions to close and complete service requests as per agreed SLAs.
  • He will be responsible for completing the tracking reports for the production projects on timely basis as required by H-GTS.
  • He will also be responsible for escalating   any issues raised by the customers and  ensure successful  resolving of the same.

Duties & Responsibilities

  • Operations officer will handle all production projects service requests and Report to Head GTS for the progress of the production projects.
  • He will be the key relationship point to co-ordinate with Customers and all internal GTS functions to close and complete service requests as per agreed SLAs.
  • He will be responsible for completing the tracking reports for the production projects on timely basis as required by H-GTS.
  • He will also be responsible for escalating   any issues raised by the customers and  ensure successful  resolving of the same.

Education, Experience & Skills

  • Experience of using CRM and Immigration System.
  • Excellent customer skills with a genuine desire to provide excellent service.
  • Demonstrable commitment to the improvement of customer service to the benefit of the customers.
  • Self-motivated and highly result driven.
  • Evidence of organisational and prioritisation skills.
  • Able to deliver on his/her promises to customers (Front office teams).
  • Able to demonstrate flexibility and adaptability in a changing environment.
  • A very strong communicator, able to influence and deal with demanding customers.
  • Very strong team player.
  • Action and problem solver orientated.
  • Great attention to detail.
  • University level degree
  • Excellent spoken and written Arabic and English.

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about twofour54 abudhabi

about twofour54 Abu Dhabi

Named after the geographical co-ordinates of Abu Dhabi, twofour54's vision is to enable the development of world class Arabic media and entertainment content, by Arabs for Arabs, and to position Abu Dhabi as a regional centre of excellence in content creation across all media platforms including film, broadcast, music, digital media, events, gaming and publishing.

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