Responsible to deliver excellent customer service as part of the G&TS Hospitality. Overlook the company’s Reception Desks/areas, welcoming and guiding all visitors. Required to be self-starting, and highly motivated to work with and support twofour54’s customers. Work in a dynamic and sometimes fast changing environment responsible for handling all customer and staff enquiries, providing information about twofour54’s services, processing service requests, and dealing with customer problems and issues. Ability to think on their feet, and solve problems is an essential element of this job. Providing an excellent service to customers every time they contact twofour54 is the most important aspect of the role.
Duties and Responsibilities
- Provide excellent service to twofour54’s visitors and staff.
- Be highly responsive to the needs of visitors, receiving and serving them quickly when they come into the reception area.
- Act in a highly professional and courteous manner at all times.
- Ensure that all requests for support and guidance are dealt quickly and efficiently.
- Build a good general understanding of twofour54’s products and services in order to answer enquiries with confidence.
- Build a good understanding of twofour54’s businesses, teams, and people to ensure that visitors can be directed without delay.
- Use problem solving skills to help visitors where the answer may not be prescribed or obvious.
- Use active questioning and listening skills to ensure that the needs of visitors are properly understood and responded to.
- Ensure that the building receptions are kept clean and tidy, that there is a good supply of corporate material, current magazines, daily newspapers etc.
- Provide assistance to guests to obtain a taxi via the Abu Dhabi taxi call centre
Education, Experience & Skills
- Problem solving skills
- Good communications skills
- stress management skills Be a native Arabic speaker
- Be fluent in English
- Self-motivated and highly results driven
- Evidence of organisational and prioritisation skills
- Able to deliver on his/her promises to customers
- A very strong communicator, able to influence and deal with demanding customers
- Very strong team player
- Action and problem solver orientated
- Great attention to detail
- Excellent customer contact with a genuine desire to provide excellent service.
- Good basic schooling